Our NEW and EXCLUSIVE ‘No Stress’ Impression Kit can be used multiple times (if needed). Our NEW kit is proven to be our easiest and most effective impression system to date, so you shouldn’t need to repurchase a kit.

Our NEW ‘No Stress’ impression kit is pre-loaded with putty. All you need to do is heat the tray following the instructions and away you go! Your impression system is reusable, so don’t worry if you need to try again.

For more information on our ‘No Stress’ impression process and to download / print the instruction booklet, go to our: Impression Kit Guide

Remember, an accurate impression will result in a great fitting custom-made clip-on veneer, so please follow all instructions carefully.

It is really important that you don’t ship your physical impressions back to us until we have invited you to do so, as this may cause delays to your order and incur extra costs.

Depending on where you reside, you may be provided with a return shipping label to return your approved impressions to us for physical inspection. If you have not received a return label, you will be required to return your approved impressions at your own cost, and we suggest using a tracked method.

That’s great! If you have been invited to return your impression(s) to us, you will be able to track your return using your tracking information. When we receive them, our experts will make a physical inspection, and let you know the outcome and next steps.

Once we’ve received your approved impressions, standard manufacture takes 21 days, or 15 days if you have added express manufacture to your order. You do have the option to add express manufacture to your order anytime, as long as we haven’t started to make your instasmile. Please note these timeframes relate solely to the manufacturing timescale and exclude delivery timescales, which could vary.

Yes, as long as we haven’t started to manufacture your instasmile. Simply contact us using our contact form to request this, and our friendly team will contact you to make the change and take any payment that may be due.

Our friendly customer service team is on hand to provide you with any help and support needed throughout your smile journey. You can contact us using our online contact form or via your instasmile Account area and a member of our friendly team will come back to you.

You may be entitled to cancel this contract and receive a refund within 14 days of receiving the Self-Impression Kit (cooling off period), provided it has not been used.

After the cooling off period your order becomes non-refundable. This is a custom-made product and with each order, you are reserving a spot on our production queue and once the order has passed the cooling off period or the impression kit has been used, it cannot be cancelled or refunded. See our full refund policy here: Terms and Conditions

Anything new inside your mouth will take a little adjustment. Your instasmile may cause a slight lisp when first worn but usually disappears after 72 hours. The more you wear it, the faster you will adjust.

It’s easy to look after your instasmile to keep it looking its best. We suggest you wash it with warm (not hot or boiling) water after every use. Simply remove, rinse with water and use a soft-bristle toothbrush (a baby toothbrush is ideal) to remove any food residue from the inside of your clip-on veneers. Twice a week, soak them in cleaning tablets to keep them fresh.

We do not recommend using toothpaste to clean your instasmile.

We provide you with a storage case to keep your instasmile safe. It’s important that you do not leave your clip-on veneers in direct sunlight and avoid putting them in hot or boiling water, as this can cause your instasmile to warp.

If you have pets, be aware that they are instantly attracted to saliva, so keep your instasmile well out of reach!

Our aim is to provide you with a quality product that fits securely and accurately. Every instasmile has a full quality check before we dispatch it to you to ensure it meets our high quality standards. Each instasmile product also comes with a 14-day manufacturer’s warranty covering manufacturing errors or defects, or fitting issues.

Every set comes with a 14-day manufacturer’s warranty and a 3-year extended warranty, included as standard.

In the unlikely event that you need to claim against your manufacturer’s warranty, please notify us within 14 days of receiving your instasmile by completing our online contact form. Please also include a short video and/or images of your instasmile showing the issue you are reporting. Our friendly team will look into this quickly for you, and let you know how this issue can be resolved.

You will be unable to claim against the manufacturer’s warranty if:

• A repair or alteration has been attempted

• The product has been accidentally damaged

• The product has been lost

• The product has become stained

• The product fits, however, you are unhappy with how it looks. Remember, a period of adjustment is to be expected when you first receive your product

If you need to claim against your extended warranty, please notify us by completing our online contact form.

Our extended warranty covers breakage, loss and accidental damage. It includes up to a maximum of one remake (e.g. 1 x top arch and/or 1 x bottom arch) during the warranty period. This starts from the date you receive your instasmile.

Every set comes with a 14-day manufacturer’s warranty and a 3-year extended warranty, included as standard.

To claim against your extended warranty, please complete our online contact form, and include an image of your damaged instasmile. Our team will take care of the rest. For hygiene reasons, we do not require you to return any damaged products.

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Your instasmile is custom-made to fit your unique smile. Due to this, and for hygiene reasons, we unfortunately cannot accept returns.

All of our products are carefully checked before dispatch to ensure they meet our extremely high quality standards. If you use your instasmile as directed in our aftercare leaflet, you will be able to enjoy wearing it for as long as possible.

It would be very unusual for your instasmile to break within the manufacturer warranty period of 14 days. In the event that this occurs, we would require you to upload a short video and/or images detailing the issue into your “instasmile account”, so that our team can look into this for you.

If you have an extended warranty, and you are still within your extended warranty period with remaining claims, you may raise a claim. To do so, please complete the enquiry form on our Contact Us page to start your claim.

For hygiene reasons, we do not require you to return any damaged products.

If you are outside of your warranty period, you will be required to place a Reorder to replace your damaged instasmile. Click here for our Reorder page.

That’s great! If you’d like another Instasmile in the future, you may be able to place a discounted Reorder.

If your previous product was completed within the last 36 months and your smile hasn’t changed, we may be able to use the impressions we already hold.

If it’s been longer than 36 months, or your smile has changed, we’ll need new impressions to make sure your new Instasmile is based on your current smile.

Please be aware that all of our products are hand finished, so you may notice slight differences with your new instasmile.

It's rare that packages are lost, and we track every package that leaves instasmile. We share your tracking information with you, so that you can follow your package's journey. All packages require a signature.

If your package is showing delivered, but you have not received it, please check if it has been signed for by a neighbour or a local depot.

If your package is still in transit after 7 days from the date of dispatch, please let us know by contacting us via your 'instasmile account' area, and we will contact the carrier for further information.

We’ll dispatch your instasmile self-impression kit within 3 business days of your purchase. You’ll be able to track your order via your instasmile account, and we’ll also send you an email with all the relevant information as soon as it has left instasmile.

Please be aware that your self-impression kit will need to be signed for.