SATISFACTION GUARANTEE / WARRANTY POLICY

Instasmile is on a mission to make smiles more affordable for everyone. The way we do this is that we ensure we provide a best in class customer journey at an affordable price. The whole process can be done from the comfort of your own home with NEVER any in clinic appointments. This helps keep our costs lower meaning the price of our products will always be more affordable than the competition. We’re that confident in our approach that we have developed our satisfaction guarantee program.

Our Promise to You

  • 14 day manufacturer's warranty*

  • Extended Warranty (3 years)

  • Secure Fit & Natural Aesthetics that improve your natural smile

  • Designated Customer Service from real people

  • A seamless impression process with no hidden costs

  • To promptly rectify any product issues

  • A multi-go impression process to ensure you make a good impression

* We warrant to you that for a period of 14 days from the date of delivery your Veneers will:

  • Be free from material defects;

  • Fit in the mouth securely

  • Provide an aesthetic enhancement on your natural teeth

  • Excluded: wear & tear, loss, accidental damage or self alteration

 

Your Promise to Us*

To ensure your guarantee is activated YOU MUST:

  • Contact us of any issue within 14 days of receipt of your veneers

  • Confirm the your order number

  • Provide video evidence and a clear description of the issue within 14 days from your first notification of the issue.

    • Clear images with the product in the mouth showing the issue

    • Short video with the product being clipped onto teeth and then removed

    • Natural teeth images (closed together in a natural position and open wide)

  • NOT return the veneers to us unless we ask you to do so

  • Allow your mouth to adapt and get used to wearing the product when you first wear them. This is called the “adjustment period”

*Should you fail to adhere to the above then we reserve the right to void all warranties

 

Extended Warranty (3 years)

If your order has a 3 year extended warranty then this applies from the moment you receive your veneers. This is a no quibble warranty and covers accidental damage, loss, wear and tear etc. We will remake your Veneers free of charge (up to 2 arches for a dual order and 1 arch for a single order).

Excludes: Any fit issues where you should have informed us within 14 days of receiving the product under the Manufacturer's Warranty.

Before we can replace your veneer we will need you to confirm there has been no change to your dental profile and the original veneers fitted fine. If your replacement does not fit, we will not be liable as this will be a replica of the original and this would point to a change in your profile.

 

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