Shipping Policy & Next Steps

1.Take the Smile Assessment and order online

Answer a few quick questions, and we’ll help you choose the instasmile that’s right for you. Then simply place your order online securely.

Please make sure you answer the questions accurately as this could impact your order.

2. Keep An Eye on Your Phone & Email

We’ll contact you after placing your order and keep you updated by email and SMS along the way.

3. Take Images of your Natural Teeth

Upload images of your teeth to complete our assessment. Your images will help our designers make the best possible product for you.

4: Take Time with your Impressions

Your impression kit will be dispatched in the mail typically the next business day of placing your order. Carefully follow the instructions, and take an accurate impression of your teeth. Our dental technicians need an accurate impression to make your bespoke veneers.

Please note we cannot make a product without an accurate impression!!

ALWAYS give yourself plenty of time with no distractions and you MUST watch the video HERE

5. Let Us Check your impressions (within 72 hours)

Send us pictures of your impressions via our uploader, and we’ll check they’re right within 72 hours. When we approve your impressions, you post them back to us. Please do not send your impressions back to us before they have been approved by a member of the instasmile team; this could delay your order and you may incur additional costs.

6. We’ll Get to Work (within 15 days)

Once we receive your impressions, our team of dental technicians get to work. We’ll spend time digitally scanning, designing and hand finishing your custom-made clip-on veneers. Once they’re ready we’ll send them to you within 15 days unless you have paid for our express manufacturing then it’s within 10 days.

7. Clip-On Confidence

Your clip-on veneers will arrive, and you can clip them on and start smiling with confidence!

TIP: GIve your mouth time to adjust to the product, it can take some time to get used to wearing the product.

8. Share your smile!

Each month, one lucky customer wins back the cost of their smile! Just leave us a review to enter. Every review counts as a separate entry, so be sure to post on both Trustpilot and Google to boost your chances!

DELIVERY

We use a tracked courier service to deliver our Products to you. We will ship to the address provided by you at the time of order. All delivery information will be communicated to you via email to your designated email address.

We dispatch the self impression system within 3 business days of receiving your order.

Standard manufacturing time of the final product is within 15 days from the date we have received an accurate impression from you.

If you reside outside of AU we reserve the right to charge you an additional shipping fee which will be shown in the checkout. This is non-refundable if the order is cancelled.

We are not responsible for delays in providing the Products to you for reasons outside our control. However, if something happens which means that there will be a delay in delivering the Products to you, we will endeavour to contact you as soon as possible and will take such reasonable steps to minimise the delay.

Delivery of the Products will take place when we deliver them to the address that you gave to us. You are responsible for the Products when delivery has taken place. In other words, any risk passes to you when you take possession of the Products (which includes if the Products are left on your property, such as an outbuilding or porch or left with a neighbour or local address within 1 mile).

Unfortunately, we do not deliver to the following territories: Belarus, Burma/Myanmar, Cuba, Democratic Republic of Congo, Eritrea, Former Federal Republic of Yugoslavia & Serbia, International Criminal Tribunal for The Former Yugoslavia, Iran, Iraq, Ivory Coast, Lebanon and Syria, Liberia, North Korea (Democratic People's Republic of Korea), Republic of Guinea, Russia, Somalia, Sudan, Ukraine, Zimbabwe or the Balkans. Please note that we do have a number of international websites which can be accessed using the links in the tab at the top of our website.